Why Your Account Is Affected #
If you’ve recently filed a payment dispute or chargeback with your bank for a Planify Pro transaction, please note that we’re unable to continue offering the service while the dispute is active.
When this occurs, our payment system automatically blocks new payments and renewals to protect both users and the platform from unauthorized or duplicate charges.
What Happens Next #
When a dispute is filed:
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🛑 The platform immediately restricts further payments or subscription renewals.
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⚙️ This process is automated by our payment system for security and compliance reasons.
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🔒 For your protection, your account may remain temporarily locked or inactive until the dispute is resolved.
How to Resolve the Issue #
To restore your access to Planify Pro:
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Contact your bank or payment provider to cancel or close the dispute, if it was made in error.
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Once the dispute is cleared, please reach out to our support team with confirmation details.
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Our team will verify your account and help you reactivate your subscription safely.
Thank You #
We understand that billing misunderstandings can happen and appreciate your cooperation in resolving this matter.
Our goal is to ensure that your account remains secure and that your access to Planify Pro is smooth and reliable.
If you have questions or need help, please contact us — we’re here to assist you.