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My Uploaded Font is Missing and Not Showing in Exported PDF File

If the fonts in your exported PDF aren’t showing correctly, it’s usually related to the way custom fonts are handled inside Planify Pro — especially on larger planners.


Why This Happens #

Uploading and using your own fonts in Planify Pro can consume a lot of memory.
While using a custom font on a few pages (up to around 5 pages) is usually fine, applying custom fonts across 100+ pages — especially in large digital planners (400+ pages) — can cause issues.

If your device isn’t powerful enough (we recommend at least 16GB RAM — check the Recommended Devices Here), the custom font may fail to properly embed into the exported PDF, leading to missing or incorrect fonts.


How to Fix It #

1. If You Have a Large Planner (100+ Pages):

  • Switch to a Planify Pro built-in font instead of using an uploaded custom font.

  • Built-in fonts are optimized and will not cause issues during export.

2. If You Have a Small Planner (Less Than 10 Pages):

  • Try syncing your planner slowly:

    • Go to Save/Export > Smart Sync Before Export.Screenshot 2569 01 08 at 13.18.21 1

Or manually reload each page:

  • Open the Multiple Page Menu.

  • Enable Show Previews.

  • Click through each page slowly, waiting a few seconds for each page to fully load.

  • This ensures all fonts are properly sent to the PDF exporter.

📌 Whether syncing or manually opening pages, the goal is to send all font data correctly to the exporter.

  1. Re-Export Your Planner
    After syncing or manually refreshing, export the planner again — your fonts should now appear correctly.


📹 Video: Full Sync & Export Tutorial #

For more details on syncing properly, watch our tutorial here:
▶️ Watch the video


📬 Still Having Issues? #

Please contact us on Instagram or Facebook @planifypro, and we’ll be happy to help check your project!


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