If you’re experiencing issues where the widget is frozen or won’t launch, or if planner projects suddenly seem to disappear, this guide will walk you through the most common causes and how to resolve them.
Issue Overview #
Some users report:
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Widgets not launching or freezing
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Designed pages or sheets appearing lost or not saving
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Overall app instability or crashing
These issues are almost always tied to memory limitations or browser compatibility.
We previously recommended Firefox as the main browser for using Planify Pro.
With recent updates—especially around syncing and exporting planners—this has changed.
We now recommend Google Chrome (2026 update) #
Why?
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Chrome crashes and refreshes when something goes wrong, allowing Planify Pro to reload and continue.
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Firefox usually doesn’t crash—it can get stuck during syncing or exporting with no clear recovery.
It’s useful during syncing before exporting, because the browser can recover instead of freezing indefinitely.
Our Recommendation #
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Desktop & first-time users: Google Chrome
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Syncing / exporting planners: Google Chrome (recommended)
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iPad users: Safari
In short summary:
Chrome may crash — but it recovers.
Firefox may not crash — but it can get stuck.
Use a Laptop or Desktop for Complex Projects #
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For planners with more than 10 pages, always use a laptop or desktop.
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Tablets are suitable for light or small projects only (ideally under 10 pages).
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Planify Pro is not supported on mobile phones.
Using an iPad? Run in Safari #
If you’re using an iPad, make sure to open Planify Pro in Safari, not Firefox. Firefox on iOS has more limitations due to how Apple handles third-party browsers. Safari offers more stability in this environment.
Device Requirements #
Planify Pro performs best on devices that meet the following minimum specs:
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RAM: 8GB or more (16GB+ recommended for large planners)
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Browser: Firefox (latest version)
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Processor: Modern dual-core or higher
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OS: macOS, Windows 10+, or iPadOS for light use
You can read more about recommended devices here
Still Having Issues? Contact Us #
If you’re still facing problems even after following the above steps, it’s possible there’s a bug or issue within your specific project file.
Please send us a message on Instagram @planifypro, and we’ll take a look and help resolve the issue.