Need help? We’ve got a few ways for you to contact us — depending on what works best for you! #
📩 Best Way: Send Us a DM on Instagram #
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Where: Instagram – @planifypro
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Why:
This is the most convenient way to chat back and forth quickly with us. -
Response Time:
Guaranteed reply! (Please allow up to 1 day depending on volume.)
✅ Ideal for private, one-on-one support.
💬 Fastest Response: Ask in the “Quick Chat” Facebook Group #
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Where: Planify Pro Facebook Group
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Why:
You’ll often get help faster because not only can we reply, but other helpful community members can jump in too. -
Note:
Everyone in the group can see your question (it’s public inside the group’s chat).
✅ Great if you need quick help and don’t mind sharing your question publicly.
🔵 Alternative: Send a DM on Facebook #
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Where: Planify Pro Facebook Page
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Why:
Another option if you prefer Facebook Messenger. -
Important:
We do not get instant notifications for Facebook DMs, so it can take longer for us to notice your message.
⚡ Instagram DMs are usually much faster than Facebook Messenger.
📢 Public Post in the Facebook Group (Slower) #
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Where: Same Planify Pro Facebook Group
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Why:
You can make a public post asking your question. -
Note:
Response time might be slower because we don’t actively monitor every post at all times. -
Tip:
To speed things up, tag us in your post by mentioning Jennifer Hasler — that way we’ll get notified immediately and can respond much faster!
Summary #
| Contact Method | Best For | Speed | Privacy |
|---|---|---|---|
| Instagram DM | Private 1-on-1 support | Fast (up to 1 day) | Private |
| Facebook Group Quick Chat | Fastest help from us + community | Very fast | Public |
| Facebook DM | Alternative, slower response | Slower | Private |
| Facebook Group Public Post | Community help | Varies | Public |