If you’re trying to download a saved planner or file from your Collection page but the file isn’t appearing — don’t worry! It’s usually a simple session issue.
Why This Happens #
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If the Collection page has been left open for a long time without refreshing, the session may expire.
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When you try to download a file after the session has expired, a new browser window might open with an error message instead of showing the planner.
How to Fix It #
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Refresh the Collection Page:
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Go back to your Collection page.
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Refresh the browser window to reload the session.
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Click Download Again:
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After refreshing, try clicking the Download PDF button again.
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Your planner should now open correctly in a new window for download.
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📌 Refreshing resets your session and allows the download link to work properly again.
📬 Still Having Trouble? #
If you’re still unable to download after refreshing, feel free to message us on Instagram or Facebook @planifypro — we’ll help you get your planner!